Introduction
At ANY TIME DOSA, we strive to provide a seamless, fully automated experience for our customers. As our products are freshly prepared food items, we follow a strict no-return and limited refund policy to ensure quality and hygiene standards. By placing an order on our platform, you agree to the terms stated in this policy.
No Returns Policy
Due to the nature of our business and the non-human intervention in the preparation and delivery of food, returns are not accepted once the food item is dispensed from our automated vending machine. All sales are final, and we do not accept any requests for product returns.
Refund Policy
We understand that technical or operational issues may arise. Refunds will only be processed under the following circumstances:
Transaction Failures
If your payment is deducted but the order is not confirmed due to server issues, network failures, or transaction errors, a full refund will be initiated automatically.
-
Refunds for failed transactions will be processed within 5-7 business days after verification with the payment gateway.
Product Damage or Quality Issues
As an automated system, we ensure food is dispensed in optimal condition. However, if you receive a food item that is:
-
Damaged (spilled, burned, or improperly cooked)
-
Incorrect (wrong order dispensed due to machine error)
-
Contaminated or expired
You must report the issue within 30 minutes of receiving the order by contacting customer support with proof (images/videos). If the complaint is found valid, a refund of the product price (excluding shipping charges, if applicable) will be processed, or a replacement order will be provided as per customer request.
Order Cancellations
Once payment is made, the system automatically begins food preparation. If you fail to pick up your order within the specified time, an automated notification will be sent.
-
If you do not respond within the allotted time, your order will be automatically canceled with no refund.
-
You can modify the pickup time before preparation starts via the dashboard.
Situations Where Refunds Are Not Applicable
Refunds will not be provided under the following scenarios:
-
Customer No-Show: If a customer fails to collect their order and does not respond to notifications within 24 minutes from the ordered pickup time.
-
Change of Mind: Once an order is placed, cancellations based on preference change are not allowed.
-
Delayed Pick-up: If the order is not picked up within the stipulated 24-minute timeframe, it is discarded for hygiene reasons, and no refund will be issued.
-
Incorrect User Details: Refunds are not applicable if incorrect details (email, phone number, etc.) prevent order completion.
Refund Processing Time
If eligible for a refund, the processing timeline is as follows:
-
Transaction failures: 5-7 business days.
-
Product quality issues: 7-10 business days (after verification and approval).
Refunds will be credited via the original payment method only.
Contact Us
For refund inquiries, please contact us at:
Email: hello@anytimedosa.com
Phone: +91 944777 2255
By using our platform, you agree to these terms. ANY TIME DOSA reserves the right to modify this policy at any time.
Â